For Quality Auto Service and Repair in Willoughby, Make Mercedes-Benz  of  Willoughby, Serving Cleveland, Mayfield Heights, Cleveland Heights and University Heights Your First and Only Stop

Our skilled and detail-oriented team loves serving your automotive needs. That means when you visit our Willoughby, Ohio showroom, you can count on a positive auto service experience, which includes only genuine Mercedes-Benz parts. Whether you're interested in a tire rotation or you've come across a problem that needs to be repaired, our team will work to get you back on the road with a focus on safety, quality and efficiency - because we know nothing is more important to you.

If you're interested in seeing what we can do for your Mercedes-Benz C-Class, E-Class, CLA, GLE or M-Class, be sure to fill out our online appointment form today. We'll quickly confirm your appointment's details, such as time, date and the specific work that needs to be completed. With Mercedes-Benz  of  Willoughby by your side, you can count on a worry-free driving experience.

Genuine Mercedes-Benz Parts

At Mercedes-Benz, our task is to deliver the best: the highest quality service in the industry, from the information we provide to the personalized care you receive at our dealerships. And with Premier Express, we now offer on-the-spot maintenance service in about an hour or less, no appointment necessary.


Certified Mercedes-Benz Technicians

At Mercedes-Benz of Willoughby,  our Certified Mercedes-Benz Technicians are trained to identify and resolve any brake component concerns to the manufacturer specifications of your model. If you are experiencing any of the common warning signs of brake trouble, contact our Service Department or schedule a service appointment online today.


Customer Service & Dealership Amenities

With Genuine Mercedes-Benz Parts, the quality craftsmanship goes into our parts the same way in which goes into our vehicles. Genuine Mercedes-Benz parts are engineered specifically for your vehicle to maximize longevity, safety and performance. Our Certified Technicians have a distinct advantage when it comes to thorough inspection and accurate assessment of a Mercedes-Benz. By only working on vehicles like yours, they have a better understanding of just what it takes to keep it running at peak performance. All of our efforts when it comes to service are done with one thing in mind: to give you greater confidence and peace of mind behind the wheel. It's what you deserve as a Mercedes-Benz owner, and what you should expect when you put your trust in us.

Dealership Amenities

  • Pick up and Drop-Off Service

  • Online Payments and Texting

  • Customer Lounge with Wi-fi

  • Loaner Vehicles

  • Coffee and Refreshments

  • Certified and Factory-Trained Technicians




      
*Additional work may be required depending on your year, model and mileage. Call us at(951) 824-6980 for more details.
1 All G-Class models not applicable to above charts. Please see the maintenance booklet for service coverage.




 
Our team at Mercedes-Benz of Willoughby, wants our customers to know about the many advantages of using the Mercedes me app. The Mercedes me app is the best resource for Mercedes-Benz owners and your gateway to everything you could ever ask for when it comes to owning one of these vehicles. You will experience complete peace of mind when using this app, from knowing exactly when your Mercedes-Benz is due for a maintenance appointment to finding out the answer to any question you may have about your vehicle right on your smart device. Here at Mercedes-Benz of Willoughby, we are excited about the Mercedes me app because it can provide supreme convenience for our customers. Using the Mercedes me app allows you to:

 
  • Browse various manuals, how-to-videos or even connect with a Product Concierge to learn all about the various workings of your Mercedes-Benz.
  • Schedule service appointments so that our factory-trained technicians can keep your vehicle in its best shape. You even can reach out to the nearest Mercedes-Benz Collision Center if you happen to get into an accident.
  • Connect to your Mercedes-Benz via Google Home and Amazon Alexa.
  • Remotely lock, unlock or start your Mercedes-Benz along with tracking your vehicle.
  • Have a direct connection to Mercedes-Benz Financial Services, so that you always stay current with your automotive finances.
Thanks to the Mercedes me app, luxury and efficiency are available right at your fingertips. Be sure to contact our team for more information and download the app today!
Maintenance Videos 

Your privacy is important to us.

Mercedes-Benz of Willoughby takes your privacy seriously and does not rent or sell your personal information to third parties without your consent. Read our privacy policy.

Contact

Mercedes-Benz of Willoughby

38750 Mentor Ave
Directions Willoughby, OH 44094

  • Sales: (866) 209-9617
  • Service: (877) 261-2569
  • Parts: (877) 261-2569

Service Hours

  • Monday 7:30AM-6:00PM
  • Tuesday 7:30AM-6:00PM
  • Wednesday 7:30AM-6:00PM
  • Thursday 7:30AM-6:00PM
  • Friday 7:30AM-6:00PM
  • Saturday Closed
  • Sunday Closed
See All Department Hours

Dealership Hours

  • Monday 9:00AM-8:00PM
  • Tuesday 9:00AM-6:00PM
  • Wednesday 9:00AM-6:00PM
  • Thursday 9:00AM-8:00PM
  • Friday 9:00AM-6:00PM
  • Saturday 9:00AM-6:00PM
  • Sunday Closed

Parts Dept. Hours

  • Monday 8:00AM-5:00PM
  • Tuesday 8:00AM-5:00PM
  • Wednesday 8:00AM-5:00PM
  • Thursday 8:00AM-5:00PM
  • Friday 8:00AM-5:00PM
  • Saturday Closed
  • Sunday Closed

Service Dept. Hours

  • Monday 7:30AM-6:00PM
  • Tuesday 7:30AM-6:00PM
  • Wednesday 7:30AM-6:00PM
  • Thursday 7:30AM-6:00PM
  • Friday 7:30AM-6:00PM
  • Saturday Closed
  • Sunday Closed