TO APPLY: Qualified candidates should APPLY by EMAILING resume and contact information to: employment@LeikinMotor.com
(please be sure to include the position you are applying for in the subject of your email)
COMPANY: Leikin Motor Companies
POSITION: E-Commerce Sales Manager
REPORTS TO: General Manager & Sales Managers
PURPOSE OF POSITION OVERVIEW
As the E-Commerce Sales Manager, you will be responsible to successfully monitor all internet leads, phone calls, and unsold follow-up with internet prospects. This position is also responsible for working with the sales managers and sales consultants in order to maximize sales department revenue. You must be a customer service oriented individual with goal organizational skills, in order to manage incoming customer leads. You must be able to speak about all franchise brand products, current monthly programs and promotions, as well as having a thorough understanding of automotive leasing and financing.
DUTIES AND RESPONSIBILITIES
Monitoring and contacting of all Internet leads from our website, dealer, manufacturer and third party sites
Monitor all sales staff members leads and follow-up procedure
Monitoring and distributing all internet leads to sales staff appropriately
Assist in determining each customer's vehicle needs by asking questions and listening
Daily and weekly touch bases with sales staff members on current and working internet prospects and leads
Learning, understanding, and adhering to call and email scripts
Create, oversee and maintain internet sales email templates
Assist sales staff in setting and confirming appointments, following up for each shown or missed appointment
Assist in gathering information from customers such as credit apps, additional paperwork and getting that information back to them in a timely manner
Meeting with the sales managers objectives, planned activities, reviews and analysis of internet sales
Analyzing the business to determine shortfalls and developing action plans to improve performance of internet related sales
Responsible for all inbound phone calls and high volume of email correspondence.
Have thorough knowledge of all dealership products and services.
Direct customers to sales consultants for questions regarding product information resources, including those available on the Internet.
Understands the psychology of Internet customers and works with them accordingly to help them with their decision and sets an appointment for proper vehicle demonstration.
Talk with prospects and determine what type of vehicle customers are looking for, as well as which particular features they are looking for
If sales consultants are unavailable you may need to conduct test drive of vehicles
Have a clear understanding and vast knowledge of manufactures current, past, and future incentives/programs
Have a working knowledge of manufactures programs and dealerships current promotions. This includes current pricing, any special product considerations.
Ensure that each customer receives outstanding service by providing a friendly environment.
Have vast knowledge of new and pre-owned warranty, pre-paid maintenance
Participate in training directives from the manufacture or dealership on a monthly, quarterly, and yearly training directives.
Assist in maintaining and keeping accurate and detailed records of internet sales, appointments, and follow ups
Assist/attend in planning dealership and manufactures events inside and outside of the dealership
Support and assist in any other internet sales tasks as assigned by upper management.
Assist in oversight and reporting of dealership CRM system
PREFERRED EXPERIENCE AND SKILLS
2+ years of experience in sales or customer service management role
2+ years of experience in managing a team
2+ years of experience working with customers in the luxury retail space
2+ years of experience working with customers in the ecommerce space, or selling products or services "virtually"
Ability to operate computer applications such as word processing; spreadsheets, web based sites, and CRM databases
General understanding of automotive industry retail processes are preferred but not required
Performance is measured by achieving:
Internet lead converted into sales
Customer retention
Customer satisfaction
COMPENSATION & BENEFITS
Salary + plus commission
Eligible for Healthcare Benefits
Eligible for 401k
Paid vacation time
Paid sick time
TO APPLY: Qualified candidates should APPLY by EMAILING resume and contact information to: employment@LeikinMotor.com
(please be sure to include the position you are applying for in the subject of your email)
(please be sure to include the position you are applying for in the subject of your email)
ABOUT THE COMPANY
Leikin Motor Companies near Cleveland is one of Ohio's finest automobile dealerships. We are located in Willoughby, Ohio on Mentor Avenue just minutes from I-90 and have been in business for more than 50 years! We are a full service family owned and operated dealership since 1968. Leikin stocks one of the most comprehensive selections of Mercedes-Benz and Volvo passenger vehicles. We also have a vast selection of Certified Pre-owned vehicles as well.
Specialties
New and pre-owned automotive sales, service, maintenance, & body repair for all types of vehicles, and specializes in the Mercedes-Benz & Volvo passenger vehicles as well as Mercedes-Benz Commercial Vans and Sprinters
Company Website
Industry: Automotive Type: Privately Held
Leikin Motor Companies is equally opportunity employer
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