TO APPLY: Qualified candidates should APPLY by EMAILING resume and contact information to: employment@LeikinMotor.com
(please be sure to include the position you are applying for in the subject of your email)
COMPANY: Mercedes-Benz of Willoughby - A Leikin Motor Company
POSITION: Sales & Product Consultant (New & Pre-Owned)
REPORTS TO: New & Pre-Owned Sales Managers
PURPOSE OF POSITION OVERVIEW
Responsible for generating new & pre-owned vehicle sales while maintaining outstanding customer service, as well as providing an exceptional experience to all prospects and customers. Team member will also be responsible for supporting and completing tasks assigned by sales manager.
DUTIES AND RESPONSIBILITIES
· Create the best and most memorable experience possible for customers during their car buying process
· Carry out all the formalities related to the sale of a vehicle while working with sales managers to achieve highest possible amount gross profit and customer satisfaction.
· Address questions, issues, and needs of clients about the vehicles the customer is interested in
· Talk with prospects and determine what type of vehicle customers are looking for, as well as which particular features they are looking for. Demonstrates advantages and characteristics of suitable for customers' needs.
· Demonstrating/ and conducting test drive of vehicles and suggesting the customers on the methods necessary for using the products and making the buying procedures easy as possible.
· •Have a clear understanding and vast knowledge of manufactures current, past, and future incentives/programs
· Have a working knowledge of manufactures programs and dealerships current promotions. This includes current pricing, any special product considerations.
·
Conduct
off- site visiting or meeting with potential and existing customers when
required regarding the purchase or sale of a vehicle. i.e., off- site test
drives, garage door programing, phone Bluetooth
Ensure that each customer receives
outstanding service by providing a friendly environment. This includes greeting
and acknowledging every customer, maintaining solid product knowledge and all
other aspects of customer service.
· Arranging entire test drive process for the buyer
· Conduct a thorough delivery of new and pre-owned vehicles that meets the manufactures and dealerships standards and delivery requirements
· Have vast product knowledge of new and pre-owned inventory, warranty, pre-paid maintenance, and other products dealership offers
· Participate in training directives from the manufacture or dealership on a monthly, quarterly, and yearly basis
· Field and follow up daily on all sales internet leads that are received though CRM software tool, this includes maintaining detailed records and notes regarding current status of the deal, and customers interest in purchasing a new vehicle
· Maintain an awareness of all promotions and advertisements.
· Assist in maintaining a luxurious appearance of new and pre-owned lot. This includes changes of the lot at the direction of dealership management. In addition to snow removal during the winter season.
· Assist in processing new inventory received from factory, dealer trades, and trades in
· Properly prepare and execute: purchase paperwork, finance paperwork, and any other dealership paperwork that is required to be filled out to complete a sale or trade.
· Assist in maintaining and keeping accurate and detailed records of sales, and customer information
· Answer all incoming sales related calls with a professional manner
· Assist in maintaining organization and cleanliness of show room and key boards/ product broachers ect.
· Follow dealership and manufactures standards for proper delivery of vehicles. This includes following up with customers post purchase for questions regarding satisfaction,
· Ensure that you are meeting LMC and manufactures requirements for post-sale CSI surveys
· Build good rapport with potential, future, and existing customers to increase returning and referral business
Support and assist in any other tasks as assigned by management.
JOB REQUIREMENTS
· Must be articulate, enthusiastic, and a self-motivated team player and maintain a positive attitude
· Must be able to work Saturdays
· Must have superior communication skills (both written and verbal)
· Adhere to and utilize company guidelines and policies and maintain professional appearance at all times
· Solutions- and detail-oriented
· Be able to withstand physical demands of the job
· Must have valid driver s license
· Operate basic computer applications such as word processing; web based sites, and contact management databases.
· Assist/attend in planning dealership and manufactures events inside and outside of the dealership
PREFERRED EXPERIENCE AND SKILLS
· Experience working in a luxury sales or customer service environment auto dealership preferred but not required
· Should have1 - 2 years of experience in sales or customer service roll
· Operate basic computer applications such as word processing; web based sites, and contact management databases.
· General understanding of automotive industry wholesale/retail processes.
· Ability to use systems related to processes and procedures to perform and/or document modifications.
· Departmental practices/procedures and how they apply to customers
· Interdepartmental relationships and their effect on company, departmental and individual goals
· Software that is applicable to the job/ability to use Dealer Information Systems
COMPENSATION & BENEFITS
· Salary + plus commission & bonuses passed on sales performance and customer satisfaction
· Eligible for Healthcare Benefits
· Eligible for 401k
· Paid vacation time
· Paid sick time
ABOUT THE COMPANY
Leikin Motor Companies near Cleveland is one of Ohio's finest automobile dealerships. We are located in Willoughby, Ohio on Mentor Avenue just minutes from I-90 and have been in business for more than 40 years! We are a full service family owned and operated dealership since 1968. Leikin stocks one of the most comprehensive selections of Mercedes-Benz and Volvo passenger vehicles. We also have a vast selection of Certified Pre-owned vehicles as well.
Specialties
New and pre-owned automotive sales, service, maintenance, & body repair for all types of vehicles, and specializes in the Mercedes-Benz & Volvo passenger vehicles as well as Mercedes-Benz Commercial Vans and Sprinter trucks.
Company Website
Industry: Automotive Type: Privately Held
Leikin Motor Companies is equally opportunity employer
TO APPLY: Qualified candidates should APPLY by EMAILING resume and contact information to: employment@LeikinMotor.com
(please be sure to include the position you are applying for in the subject of your email)
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