At Mercedes-Benz, our task is to deliver the best: the highest quality service in the industry, from the information we provide to the personalized care you receive at our dealerships. And with Premier Express, we now offer on-the-spot maintenance service in about an hour or less, no appointment necessary.

At Mercedes-Benz of Willoughby,  our Certified Mercedes-Benz Technicians are trained to identify and resolve any brake component concerns to the manufacturer specifications of your model. If you are experiencing any of the common warning signs of brake trouble, contact our Service Department or schedule a service appointment online today.

Customer Service & Dealership Amenities

With Genuine Mercedes-Benz Parts, the quality craftsmanship goes into our parts the same way in which goes into our vehicles. Genuine Mercedes-Benz parts are engineered specifically for your vehicle to maximize longevity, safety and performance. Our Certified Technicians have a distinct advantage when it comes to thorough inspection and accurate assessment of a Mercedes-Benz. By only working on vehicles like yours, they have a better understanding of just what it takes to keep it running at peak performance. All of our efforts when it comes to service are done with one thing in mind: to give you greater confidence and peace of mind behind the wheel. It's what you deserve as a Mercedes-Benz owner, and what you should expect when you put your trust in us.

Dealership Amenities

• Pick up and Drop-Off Service

• Online Payments and Texting

• Customer Lounge with Wi-fi

• Loaner Vehicles

• Coffee and Refreshments

• Certified and Factory-Trained Technicians