First and foremost, we want you to know that we value the health and safety of our customers and staff. Mercedes-Benz of Willoughby is taking the extra steps necessary to maintain a healthy and sanitary workplace while still meeting our customers' needs.

Our steps include:

  • Our team members will never enter a customers vehicle without wearing a mask & a fresh pair of disposable gloves.

  • Thoroughly and continuously deep clean all areas of our dealership, including showrooms, demo vehicles, and offices.

  • We are offering masks to all customers entering our showroom.

  • Our service valet drivers are required to put on a fresh pair of disposable gloves, and your vehicle is being treated with disinfectant solutions when it arrives at the dealership, as well as when we return it to you.

  • We have installed hand-sanitizing stations throughout the dealership to allow visitors and personnel to clean their hands more frequently.

  • Our staff is required to engage in good hygiene by frequently washing their hands with soap.

  • We are working closely with local officials and following all best practices through this situation.

  • Providing our staff with specific instructions on hand washing and the importance of staying home if they are not feeling well

  • Adhering to the recommended six feet of social distance from other staff and customers

We will be adjusting schedules and operations for some of our staff to ensure that we stay well, and can continue serving our customers efficiently. These schedule adjustments should have minimal impact on our in-store operations.

Our website is a helpful resource for shopping and researching vehicles, finding service and parts information, and communicating directly with the dealership. We will also continue to offer vehicle pick-up and delivery services.

No matter the department you're looking to reach, we have staff available to answer your questions and assist with your needs. You can connect with a member of our team by phone, email or through our website.

We continue to monitor information from state health authorities and the CDC for their guidance and recommendations on how we can help to prevent the spread of this virus.

On behalf of our entire team, thank you for being a loyal customer. Please don't hesitate to reach out as we remain dedicated to serving you for all of your automotive needs through this challenging time.



Hours

  • Monday 9:00AM-8:00PM
  • Tuesday 9:00AM-6:00PM
  • Wednesday 9:00AM-6:00PM
  • Thursday 9:00AM-8:00PM
  • Friday 9:00AM-6:00PM
  • Saturday 9:00AM-6:00PM
  • Sunday Closed
See All Department Hours

Dealership Hours

  • Monday 9:00AM-8:00PM
  • Tuesday 9:00AM-6:00PM
  • Wednesday 9:00AM-6:00PM
  • Thursday 9:00AM-8:00PM
  • Friday 9:00AM-6:00PM
  • Saturday 9:00AM-6:00PM
  • Sunday Closed

Parts Dept. Hours

  • Monday 8:00AM-5:00PM
  • Tuesday 8:00AM-5:00PM
  • Wednesday 8:00AM-5:00PM
  • Thursday 8:00AM-5:00PM
  • Friday 8:00AM-5:00PM
  • Saturday Closed
  • Sunday Closed

Service Dept. Hours

  • Monday 7:30AM-6:00PM
  • Tuesday 7:30AM-6:00PM
  • Wednesday 7:30AM-6:00PM
  • Thursday 7:30AM-6:00PM
  • Friday 7:30AM-6:00PM
  • Saturday Closed
  • Sunday Closed

How Can We Help?

  1. Mercedes-Benz of Willoughby

    38750 Mentor Ave
    Willoughby, OH 44094

    • Sales: (866) 209-9617
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